terjun FAQ
Users of our terjun platform ask questions across several key areas: how to register and verify an account, how deposits and withdrawals work via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer, how our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, and sportsbook markets operate, and how to keep their account secure. This FAQ addresses the most common inquiries we receive from new and returning players.
This page resolves questions about account setup, payment methods, game rules, and account management. We cover the practical steps for registration, verification, deposits, and withdrawals, as well as how to access our support team if you need further assistance. For detailed information about our terms of service, privacy practices, or jurisdiction restrictions, refer to our terms and conditions, privacy policy, and legal notice pages.
Read through the relevant section below to find your answer. If your question is not covered here, or if you need help with a specific account issue, contact our support team through your terjun account dashboard. Our team responds to inquiries during business hours and aims to resolve most issues within one business day.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets, settlement timing
- Security and account careaccount protection, password reset, support contact, jurisdiction notice
If you forget your terjun password, click the "Forgot password?" link on the login page. Enter your registered email address, and we will send a password-reset link to your inbox within a few minutes. Click the link in the email to create a new password. The reset link expires after 24 hours for security. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and send a new reset link if needed. For security reasons, we do not reset passwords over the phone or through chat — password resets always occur via email verification.
You can adjust account preferences (language, timezone, email notifications) through your account settings dashboard on terjun. To pause activity temporarily, contact our support team through your account dashboard or email. We can place a temporary hold on your account for a specified period — typically 24 hours to 30 days. During a pause, you cannot log in or access your balance. Your account balance remains secure and is available when your pause period ends. If you wish to close your account permanently, contact support with a closure request. We will process the closure and arrange a withdrawal of your remaining balance within standard processing timelines.
To contact our terjun support team, log into your account and open the support chat from your dashboard. Describe your issue clearly, including any relevant details (transaction ID, game name, error message). Our team responds during business hours and typically resolves most inquiries within one business day. For urgent issues, use the priority support option if available in your account tier. You can also email our support team directly — include your account email and a detailed description of your issue. We maintain support operations in Jakarta, Surabaya, Bandung, Medan, and Semarang. Response times may be longer during major events like Liga 1 finals or Piala AFF tournaments.
Payments and transactions
To deposit via local payment, online payment, or e-wallet on terjun, log into your account and navigate to the deposit page. Select your preferred payment method, enter the deposit amount, and click "Proceed." You will be redirected to your wallet app or payment provider's interface. Confirm the transaction in your wallet, and the funds will appear in your terjun account within seconds. No additional fees are charged by terjun — your payment provider may apply standard transaction fees. Deposits via mobile banking, local payment, and online payment follow the same process. For bank transfers (e-wallet, mobile banking, local payment, online payment), we provide a unique account number that you use to send funds. Bank transfers typically settle within 1–2 business hours. All deposits are credited to your account balance immediately upon confirmation.
Withdrawal requests on terjun are reviewed within one business day. After review, funds are sent to your payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank account). Wallet transfers typically arrive within minutes to a few hours. Bank transfers may take 1–2 business hours depending on your bank. Your first withdrawal requires identity verification (KYC) if you have not completed it during registration — this verification typically takes a few minutes. Large withdrawals or withdrawals flagged for compliance review may take longer. We will notify you of any delays through your account dashboard. If your withdrawal is rejected, we will explain the reason and return your funds to your terjun balance.
Promotion codes on terjun are entered during account registration or through your account settings after login. During registration, look for a "Promotion code" field near the bottom of the form. If you have a code, enter it before completing registration. If you already have an account, navigate to your account settings and select "Promotions" or "Bonus codes." Paste your code and click "Apply." The system will validate the code and display any associated offer details. Codes are case-sensitive and expire after a set period — check the promotion terms for expiration dates. If a code is invalid or expired, the system will display an error message. Contact our support team if you believe a valid code is not working.
Game rules and markets
Before your first session on terjun, review the game rules for the specific market you plan to use. For slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand the tournament structure, entry fees, and settlement timing. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), review the table limits, card rules, and payout structures. For sportsbook markets (football, Liga 1, Piala AFF, Champions League, badminton, MotoGP), understand how odds are calculated and when markets settle. For esports (Mobile Legends, Free Fire, PUBG Mobile), review match settlement rules and dispute procedures. All game rules are published in your account dashboard under "Game Rules" or "Market Terms." Settlement disputes are handled according to these published rules — familiarizing yourself with them prevents misunderstandings.
Slot tournaments on terjun (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) settle according to the tournament rules published before each event. Tournament results are calculated based on your final balance at the end of the tournament period. Rankings are determined by balance or score depending on the tournament format. Payouts are distributed to top finishers according to the published prize structure. Settlement typically occurs within 24 hours of tournament end. You can view your tournament history and results in your account dashboard under "Tournament History." If you believe a result is incorrect, contact our support team with your tournament ID and account details. We investigate settlement disputes and correct errors if confirmed.
Our terjun live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) stream real-time gameplay from multi-camera studios. You place wagers through your account dashboard, and a live dealer conducts the game. All outcomes are determined by actual card draws or wheel spins — no random-number generation. Table limits (minimum and maximum wagers) are displayed before you join. Payouts are calculated according to standard game rules and are credited to your account immediately after the hand settles. You can chat with the dealer and other players during gameplay. Live-dealer sessions are recorded for compliance purposes. If you experience technical issues during a session, contact support immediately — we can review the session recording and resolve disputes.
Security and account care
We at terjun protect your account through encryption, secure password storage, and login verification. Your password is never stored in plain text — we use industry-standard hashing. We monitor your account for unusual activity and alert you of suspicious logins. Enable two-factor authentication (2FA) through your account settings for additional security. 2FA requires a code from your phone each time you log in from a new device. Never share your password or 2FA codes with anyone, including terjun staff. Our support team will never ask for your password. If you suspect unauthorized access, change your password immediately and contact support. We investigate account compromise claims and can reverse unauthorized transactions if confirmed.
Access to terjun is available only where local law permits online gaming and sportsbook activity. We do not specify which jurisdictions are supported — you are responsible for verifying that access is legal in your location. If you are unsure, contact our support team before creating an account or depositing funds. We reserve the right to restrict or suspend access in jurisdictions where our service becomes prohibited by law. If you create an account from a prohibited jurisdiction, we may close your account and forfeit your balance. Our legal notice page provides additional information about jurisdiction restrictions and user responsibilities. By using terjun, you confirm that you have verified local law and determined that access is permitted in your jurisdiction.