terjun Platform Privacy Notice

This page describes what data we collect when you use terjun and how we keep that data protected. We at terjun collect your personal information only when necessary for account creation, payment processing, and regulatory compliance. Your data is stored on secure servers and processed according to applicable data-protection law.

Our terjun privacy policy covers information we gather through account registration, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, your gameplay activity across our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, and sportsbook markets. We also explain your rights over that data and how you can contact us if you have privacy concerns.

Access to our services is available only where local law permits. Users are responsible for verifying that access and use of terjun comply with their own jurisdiction's law.

Data We Collect on terjun

We at terjun collect the following information when you register an account and use our platform:

Account information: We collect your full name, email address, phone number, date of birth, and postal address. This information is mandatory for account creation and regulatory compliance.
Payment information: When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction records including amounts, dates, and payment-method details. We do not store credit card numbers or banking credentials — payment processing is handled by our third-party payment providers.
Gameplay data: We collect records of your slot tournament entries, live-table sessions, and sportsbook wagers. This includes bet amounts, game outcomes, settlement amounts, and timestamps. We use this data to calculate your account balance, populate your transaction history, and detect unusual activity.
Device and browsing information: We collect information about your device (operating system, browser type), IP address, and account login timestamps. This helps us secure your account against unauthorized access.
Support interactions: When you contact our support team, we record your message history, support tickets, and any attachments. This helps us resolve issues and improve our service.

We at terjun do not collect more data than necessary. We do not track your browsing outside terjun, and we do not sell your data to third parties.

Data accuracy: We at terjun rely on the accuracy of information you provide during registration. Keep your account details current, especially your email address and phone number, so we can contact you if needed regarding account security or payment issues.

How We Use Your Data on terjun

We at terjun use your data for the following purposes:

Account management: We use your name, email, and phone number to create your account, send password-reset links, and verify your identity before large withdrawals.
Payment processing: We share deposit and withdrawal information with our payment providers to process transactions. Your payment provider may retain transaction records according to their own privacy policies.
Settlement and compliance: We use your gameplay data to calculate winnings, process payouts, and comply with anti-money-laundering regulations. Our compliance team may review account activity to detect fraudulent patterns.
Platform improvement: We analyze anonymized gameplay data to understand which games are popular, how our slot tournaments perform, and whether our live-dealer tables are functioning correctly. This analysis helps us improve terjun's platform stability and user experience.
Communication: We send you account notifications (login alerts, withdrawal confirmations), support responses, and platform updates. We do not send marketing emails unless you opt in through your account settings.

We at terjun do not use your data to build a profile of your habits or preferences for targeting purposes. We do not share your gameplay history with third parties, and we do not use your data for credit scoring or risk assessment beyond fraud detection.

Data Storage and Processors

We at terjun store your data on secure servers located in multiple regions. Our servers may sit outside your jurisdiction, and data transfers across borders occur for backup and redundancy purposes. We apply standard encryption protocols (SSL/TLS) to protect data in transit.

Our terjun platform relies on third-party service providers for payment processing, account hosting, and backup storage. These processors operate under data-protection agreements that require them to handle your data securely and not disclose it without authorization. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) maintain their own privacy policies, which you can review on their websites.

We at terjun retain your account data indefinitely while your account is active. After account closure, we retain data for seven years to comply with anti-money-laundering regulations. After this period, we delete personal data unless we are required by law to retain it longer.

Note: We at terjun cannot guarantee that data breaches will never occur. However, we maintain standard security practices including firewalls, intrusion detection, and regular security audits. If we discover a breach affecting your account, we will notify you promptly.

Your Rights Regarding Data on terjun

You have the following rights over your data on terjun:

Access: You can request a copy of all personal data we hold about you. Contact our support team with a data-access request, and we will provide your information within 30 days.
Correction: You can update your email address, phone number, and postal address through your account dashboard. If you need to correct your name or date of birth, contact our support team.
Deletion: You can request account closure through your account settings. Upon closure, we will delete your account balance and gameplay history, but we will retain minimal data (your name, email, and transaction records) for anti-money-laundering compliance.
Restriction: If you believe your data is inaccurate, you can request that we restrict processing until the error is corrected.
Portability: You can request a copy of your data in a portable format (CSV or JSON) so you can transfer it to another service.

We at terjun do not charge fees for data-access requests. However, if your request is manifestly unfounded or excessive, we may decline it or charge a reasonable processing fee.

Cookies and Tracking on terjun

We at terjun use cookies to authenticate your login session and remember your preferences (language, timezone, gameplay history). These cookies are necessary for terjun to function and do not track your activity across other websites. You can delete cookies through your browser settings, but doing so will log you out of terjun and disable some platform features.

Our terjun platform does not use third-party cookies for behavioral tracking or advertising. We do not partner with analytics services that track your activity across the internet. Our analytics are limited to platform-internal metrics (which games are played most, how long sessions last) and do not include personal identification.

We at terjun do not use web beacons, pixel tags, or similar tracking technologies. Our slot tournaments, live-dealer tables, and sportsbook markets do not employ cross-site tracking.

Children and Minors on terjun

We at terjun do not knowingly collect data from minors. Our platform is intended for adults only, and registration requires a date of birth confirming you are an adult under your jurisdiction's law. If we discover that a minor has registered an account on terjun, we will delete the account and any associated data immediately.

If you believe a child has created an account on terjun, contact our support team with the account email address. We will investigate and delete the account if the report is valid.

Policy Updates and Contact Information

We at terjun may update this privacy policy as our platform evolves or if legal requirements change. Updates are effective immediately upon publication. We will notify registered users of material changes via email, but it is your responsibility to review this page periodically for updates.

If you have questions about our terjun privacy policy, how we handle your data, or wish to exercise your data rights, contact our support team through in-app chat or email. Our support operations cover major Indonesian cities including Jakarta, Surabaya, Bandung, Medan, and Semarang. We aim to respond to privacy inquiries within one business day.

Access to our services on terjun is available only where local law permits. Users in certain jurisdictions may have additional data-protection rights under their local law. If local law provides stronger protections than this policy, local law takes precedence.